To return an item, we recommend using the shipping service providing tracking information as well as a signature, so delivery can be confirmed. Once we have received your package, we will inspect the item in 3-5 working days. After that, you will be provided a replacement for an exchange or issued a refund.

If you have submitted the return request in your account - MY RETURNS, you can always go to this column and check the return status.

If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued.